Chevron has always been serious about superior customer service at every level and expects the same commitment from their distributors and jobbers. As such, Customer First is a Chevron Mystery Shop Program designed to set and maintain image standards for Chevron retail units. We’re proud and fortunate at Eljay Oil to have Carli Lewis overseeing the program, which primarily involves communicating Chevron standards to our dealers and providing assistance to maintain these standards. Carli has been so effective at handling RFA’s (request for action), which involves handling disputes between Mystery Shopper results and actual site issues, that Eljay has received top honors in the Customer First Program.
Thanks, Carli, for being such an awesome part of the Eljay Oil Team